Prizes FAQ

Cash Prizes

Please note that most cash prizes take no longer than 14 days to clear from our prizing system.

• If you have not received the money in this timeframe, you can email us at [email protected]
• Please do not e-mail chasing a cash prize until after the 14-day mark - unless you have not received a confirmation message with a reference number
• Please do not e-mail our generic e-mail address with prize enquiries

Concert Tickets

Please note that most concert tickets will be sent out a few weeks prior to the show date once they have been printed.

• If you have not received the concert tickets within 10 days before the show date, please email us at [email protected] and we will sort for you asap
• Please do not e-mail our generic e-mail address with concert ticket enquiries

All Other Prizes

Please note that most standard prizes take no longer than 14 days to be sent.

• If a prize has not arrived in this timeframe, or you have a problem with one that's arrived, you can email us at [email protected]
• Please do not e-mail chasing a cash prize until after the 14-day mark - unless you have not received a confirmation message with a reference number
• Please do not e-mail our generic e-mail address with prize enquiries

But before you contact us, these FAQs might be able to help you!

I won a prize but haven't received a confirmation text or e-mail, what do I do?

If you don't receive a confirmation text or e-mail within two days of being awarded the prize, please e-mail [email protected].

I haven’t received my concert tickets yet, have they been sent?

We send all concert and show tickets around two weeks before the date of the actual event once they have been printed by the promoter. If you haven’t received your tickets up to two weeks before the show, please let us know!

Help! I haven’t received my prize that I won two weeks ago, is it lost?

We try our best to send all prizes out as soon as possible, but sometimes they can be delayed due to postage or other circumstances. If it as been more than two weeks please e-mail us at [email protected]  

I won a large prize such as travel, the Secret Sound, or another large promo, how long will this take to receive?

For bigger competitions that last several weeks, prizes are likely to be sent out once the competition period has ended.